Connect SMS, WhatsApp, email, and voice. Unify CRM and ERP on your infrastructure. Launch AI agents trained on your knowledge base. Every org gets a live webhook to stream external events straight into customer journeys.
54
countries supported
40+
platform modules
99.9%
uptime target
BYOC
bring your own credentials
Workspace
CRM, ERP, support, billing, channels, AI agents that improve with every workflow, and automation in one platform
SMS, WhatsApp, email, voice, and social routed to your team inboxes with SLA timers, AI assist, and full conversation history.
Accounts, contacts, leads, and opportunities unified with every channel interaction — so every agent always has full context.
Launch AI agents trained on your knowledge base and customer history. The more your team uses SendHoney, the smarter the routing and responses get.
Workflows, approvals, billing, payouts, and rewards all connected to the same customer record — no context switching.
Every org gets a live webhook. POST contact events, purchases, and custom signals from any system — they feed directly into CRM journeys and n8n automations.
Real-time delivery analytics, provider scoring, and automatic re-routing so your messages always reach customers — even when a carrier has issues.
Modules
Search the stack, then open the module that matches your workflow.
Close more deals with a CRM built around every customer relationship.
Manage your entire sales pipeline from lead capture to closed deal. Track accounts, log contacts, move opportunities through custom stages, and see the full activity history of every relationship — all in one CRM workspace.
Resolve every customer issue faster with SLA-driven case management.
Convert every inbound inquiry — from SMS, email, WhatsApp, or voice — into a trackable case with SLA timers, escalation logic, and AI-powered summaries. Support teams get full conversation context without switching tabs.
Orchestrate business operations with approval chains that nothing can bypass.
Orchestrate business operations with configurable approval chains, task queues, and process steps. Connect back-office workflows to front-end customer journeys so nothing gets lost between departments.
Run subscription billing and multi-provider payments from a single ledger.
Run subscription billing, one-time charges, and payout workflows from a single payments layer. Supports M-Pesa, Flutterwave, Stripe, and direct bank integrations — with real-time ledger visibility and automatic reconciliation.
Issue cards, manage wallets, and reward customers with loyalty tokens.
Issue virtual and physical cards, manage digital wallets, and run loyalty reward programs — all backed by real spend controls and auditable transaction logs. Token incentives let you reward customers and team members with redeemable credits.
Route every conversation to the right agent — automatically, at scale.
Route every inbound conversation — from any channel — to the right team automatically. Answer-based routing, SLA priority queuing, and shared team inboxes give contact center managers full visibility and control without complexity.
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Evidence
Decision-ready confidence for procurement, IT, and operations leaders, with the operating proof teams need before they scale a platform.
Track support handoffs, first response time, campaign consistency, and workflow completion from one operating record.
Outcome dashboardsQueue durability, retries, delivery traces, and uptime targets give teams a concrete operating history to inspect.
Audit-ready tracesRole access, KYC handoffs, data retention, and export controls stay attached to the customer and workflow context.
Policy controlsBring your own Africa's Talking, M-Pesa, Twilio, or SMPP credentials, or ride on SendHoney managed inventory. Per-country credentials with real-time delivery scoring.
Provider scoringEvery org gets a unique ingest endpoint. POST contact events, purchases, and custom signals from Shopify, your app, or any system into CRM journeys and n8n automations.
Org-scoped endpointPublish brand content and auto-feed it into AI agent knowledge workflows. Daily AI-generated blog posts keep support agents trained on real documentation.
AI-ready contentWhy it sticks
AI that understands your industry, data that stays yours, and workflows that improve with every operation
Every channel conversation — SMS, WhatsApp, email, voice — routed by AI to the right agent with full CRM context. SLA timers, escalation, and AI-generated summaries built in.
Works with every major mobile network across 54 African countries. BYOC with Africa's Talking, M-Pesa, Twilio, or ride on SendHoney's managed inventory.
Your data never leaves your infrastructure. AI trains on anonymized patterns — not raw records. Fully compliant with KDPA, NDPR, POPIA, and GDPR.
Setup
Create a workspace, invite your team, connect channels, and launch your first workflow
Create your account in minutes and get instant access to all features
Set up your services with our intuitive dashboard and API keys
Start engaging your customers across multiple channels instantly
Use cases
Search common operating scenarios instead of scanning a long industry list.
Order confirmations, shipping updates, and customer support
Transaction alerts, balance notifications, and fraud prevention
Appointment reminders, test results, and health tips
Student updates, fee reminders, and parent communication
Pricing
Add seats as your team grows. No free tier, annual discount, or introductory pricing.
5 seats included. Then USD 15 / seat / month.
15 seats included. Then USD 20 / seat / month.
40 seats included. Then USD 25 / seat / month.
100 seats included. Then USD 30 / seat / month.
Questions
Everything you need to know about getting started
AI agents that understand your industry. Workflows that improve with every use. Data that always stays yours.
Trusted brands
Mobile
Send messages, check delivery reports, and top up airtime from your phone